Gartner Wireless, Networking & Communications Summit
April 19-21
San Diego, CA

Thank you for choosing to take our survey. The first 25 people to complete the survey will receive a
$25 amazon.com gift certificate.

Deadline is 5pm EDT Tuesday September 1, 2009!

NOTE: All information you provide is strictly for Gartner internal use only and will not be divulged to any third party organization.

A. Demographic and Contact Information

Please provide your contact information so that we can contact you if you win:
Fields marked with a * are required
Name:*
Title: *
Company: *
Division:
E-mail: *
Address 1: *
Address 2:
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State: *
Zip/Postal Code: *
Country: *
Phone:
Fax:

B. Background

1. Is your company a client of Gartner?
Yes
No

2. Are you a user or vendor of technology services or products?
Vendor
User

3. Which of following best describes your company’s industry?
Financial services
Services
Manufacturing
Pharmaceutical
Healthcare
Government
Non-profit , educational
Insurance
Communications

4. If you are interested in seeing us code sessions by level of experience, how would you classify yourself?
Beginner
Intermediate
Advanced

5. Do you personally use Gartner research on Wireless, Networking and/or Communications?
Yes
No

6. How relevant is Gartner Wireless, Networking & Communications research in your job?
Very
Somewhat
Not at all
Not familiar with it

7. If you are a user of Gartner research services, compared to other research companies, would you say Gartner's research coverage of Wireless, Networking & Communications issues are:
more valuable
less valuable
about the same

8. Which of the following best describes your company?
Vendor (Develop/make/market technology products or services)
Consultant (Provide IT and/or business consulting services)
End user of technology/services
Other (please describe)

9. Are you familiar with the Gartner Wireless & Mobile Summit or the Gartner Enterprise Networking & Communications Summit?
Yes
No

10. Have you attended either the Gartner Wireless & Mobile Summit or Gartner Enterprise Networking Summit in past?
Yes
No

11. What best reflects your organizations wireless, networking & communications spending over the next year?
It will remain flat
Up 1 to 5%
Up 6 to 10%
Up more than 10%
Down 1 to 5%
Down 6 to 10%
Down more than 10%

12. What would be the most compelling steps we could take for the 2010 Wireless, Networking & Communications summit that would guarantee that you would want to attend?

13. Would you classify yourself as having a "technical" or "management" orientation when it comes to Wireless, Networking & Communications?
technical
management

14. Below are a number of different topics or content areas that are under consideration to be addressed at the event. Using a scale of 1 to 7 where "1" means not at all interested and a "7" means extremely interested, please indicate how interested you would be in having each of the following areas included in the Gartner Wireless, Networking & Communications Summit?
Topic Area: Big Picture
1
2
3
4
5
6
7
The future of the telecom industry
How can enterprises benefit from carriers transformation to all IP networks and IP Multimedia Subsystem deployments? 
A look at the maturity of emerging global telecom markets
How to source network services in emerging markets

15. Below are a number of different topics or content areas that are under consideration to be addressed at the event. Using a scale of 1 to 7 where "1" means not at all interested and a "7" means extremely interested, please indicate how interested you would be in having each of the following areas included in the Gartner Wireless, Networking & Communications Summit?
Topic Area: Organization/Policies
1
2
3
4
5
6
7
Roadmaps
Key Performance Metrics in Network Lifecycle Management (e.g. Plan Design Implement Operate) 
Integrating Communications into the rest of the IT Organization  
Network Total cost of ownership
Compliance/regulatory issues
Corporate Telecom policies
Vendor Integration Issues

16. Regarding the focus of the presentations you would like to see at the event, please rate the following on a scale of 1 to 7 where “1” is least desirable and “7” is most desirable?
 
1
2
3
4
5
6
7
Strategic Issues
Best Practices
Business Issues
Architecture
Designing & Planning
Implementation issues
Case Studies
Tactical Issues
Operational Issues
Cost Cutting
Organizational Issues
Vendors
Procurement
Other

17. The following are topics under consideration for inclusion at the Gartner Wireless, Networking & Communications Summit in 2010. Please indicate your level of interest on the following scale.
 
Very High
High
Medium
Low
None
Active Directory, RADIUS, EAP and other authentication methods
Apple's iPhone Strategy
Automatic identification technologies (bar codes to RFID)
Bring your own PC/PDA/etc. to work
Building a global wireless system
Business applications and communications applications integration
Business value of Mobile & Wireless in the Enterprise
Cisco networking product and company overview
Components of the Mobile Enterprise
Contact center design and implementation
Data Center Networks
Development tools and techniques for mobile applications
Effective Email topologies – centralized and decentralized
Effective use of bandwidth
Emerging technologies for mobile (e.g., speech recognition, fuel cells, haptics)
Evaluation of technology/service vendors
Google's Android Strategy
Green Mobile Practices, Myths, Realities
Integrating communications with portal architectures
Key mobile vendors’ shootout (RIM vs. Microsoft vs. Google, etc.)
Last mile technologies (DSL, cable, WiMAX, etc.)
Managing a Mobile Workforce
Managing a Wireless initiative
Microsoft vs. Cisco – Who will be your next communications provider?
Mobile Application development
Mobile CRM
Mobile data capture
Mobile Data Loss Protection
Mobile device management
Mobile inventory and warehousing
Mobile payment, ticketing and m-commerce
Mobile phones as a consumer marketing and commerce channel
Mobile Supply chain
Mobile.NET vs. Java
Multimedia messaging service
Near Field Wireless
Network Access Controls
Network architecture planning
Network based applications acceleration 
Network Management/Help Desk
Network Maturity Models
Network Organizational/Operational issues
Network services/Network service Provider evalutions
Networking security
Notebook computers
Open Networks
Open Source development environments
Outsourcing & managed network services
Package mega vendors (SAP, Oracle) and their mobility strategy
Pandemic & Disaster Recovery Solutions
Privacy on the road
Remote access
RFPs and Contracts - structure & negotiation
Security in the Cloud
SIP-based Services 
Social and working practice implications of mobility
Social Networks
SSL Portals
Tablet PCs
TCO and ROI of mobile applications
Telecom expense management
Telework/Telecommuting
The future of wide area data services (GPRS. WCDMA. CDMA/1X/DO/DV, etc)
Total cost of ownership (TCO) analyses
Unified Communications and Collaboration
VOIP migration strategies/timelines
Web services in a mobile environment
Wi-Fi standards status and trends
Wired/Wireless Convergence
Wireless & Mobile Management
Wireless & Mobile scenario for the next 5-10 years
Wireless and mobile devices – review of the latest products and future products
Mobile device security
Wireless application gateways
Wireless LAN product directions
Machine to Machine (M2M) technology and applications
WLAN Management 

18. Below are a number of different topics or content areas that are under consideration to be addressed at the event. Using a scale of 1 to 7 where "1" means not at all interested and a "7" means extremely interested, please indicate how interested you would be in having each of the following areas included in the Gartner Wireless, Networking & Communications Summit?
 
1
2
3
4
5
6
7
Benchmark Your Network IT Services Business Against the Market 
Contracting for increasing bandwidth and falling prices: an update on negotiation processes
Build, Buy or Borrow: How to Create a Stronger Managed Service Portfolio
Network Sourcing (Managed Network Services, Outsourcing, Task-sourcing, Co-sourcing etc.)
Network Service providers and Service provider selection and contracting
How to Build a Telecom Expense Management Business
Reviewing the Competitive Landscape for IPT Managed and Professional Services

19. We are considering to offer a track of carefully selected vendor seminars that would constitute a competency curriculum for mobile technology concepts and development. The intent would be similar to a certification. Would this interest you?
Very High
High
Medium
Low
None

What vendors and topics would you like to see in this curriculum?


20. Which of the following topics would you like to see in a dedicated track at the 2009 Gartner Wireless, Networking & Communications Summit? Please rate your interest level on a scale of 1-7 where "1" means not at all interested and a "7" means extremely interested
 
1
2
3
4
5
6
7
Managing Mobility & Extended Workforces
Mobile Applications and Platforms
Unified Communications
Enterprise Communications Architectures
Best Practices
Mobile at the Core
The Fixed and Mobile Edge
Consumers and the Mobile Web
Wireless in Depth: Critical Capabilities

21. To what degree have you been able to prove ROI for your projects? (check one)
Formal study produced externally
Formal study produced internally by IT
Formal study produced internally by business unit or finance
Informal results and justification
Anecdotes only
Leading edge is our justification
Honestly, we are not required to prove ROI

22. To what degree are the following platforms being considered or used in your wireless & mobile implementations?

Term/name
Investigating
Pilot or trial
Production
N/A
Company-owned PDAs
Company-owned Smartphones
Company-owned Notebooks
Company-owned Tablet PCs
Unmanaged workstations (notebooks and tablet PCs) brought by employees
Unmanaged PDAs and Smartphones brought by employees
Unmanaged equipment brought by visitors, contractors, etc.
Other (specify, such as embedded controllers)

23. If you are supporting the use of remote access from non-company devices, which of the following platform decisions apply?

Workstation/PC
We supply a fully managed Virtual PC installed on employee/contractor PC
We install a Virtual PC on the employee/contractor PC but we don't manage it
We allow access via IPSEC VPN and suggest that the user maintains security
We allow access via IPSEC VPN and we provide all of the security tools
We allow online access via SSL VPN from any platform (clientless)
We allow access via SSL VPN only if on-demand security tools can be downloaded to check and clean the       user device
We allow VPN and/or portal access but we don't pay any attention to details

PDA/Smartphone
We require the user to install a company selected security suite on the personal device, then we manage it.
We allow the user to connect to an online portal where we can add on-demand security such as java tools.
We allow the user to connect without any on-demand security (clientless)
We restrict viewing and handling of attachments at the server/portal
We allow VPN and/or portal access but we don't pay any attention to details

24. Communications/Networks
To what degree are the following peer device networking technologies being considered or used?
Term/name
Investigating
Pilot or trial
Production
Retiring
N/A
Bluetooth
UWB
RFID
Legacy IRDA
Near Field Wireless (NFC)
other

25. To what degree are the following wireless local area networking technologies being considered or used?
Term/name
Investigating
Pilot or trial
Production
Retiring
N/A
WLAN (802.11a,b,g and related)
WLAN 802.11n
WiMAX
Legacy wireless (pre 802.11b)
Proprietary (please specify)

26. In which of the following areas is your wireless LAN deployed? Please select all that apply.
Where used?
Vendors
Access Protection
WLAN IDS/IPS?
Check box if WLAN NOT
ALLOWED by company policy
1 vendor
Mix of vendors
WEP (legacy)
LEAP (legacy)
WPA
pre-shared keys
WPA Enterprise - using live server authentication
VPN is used as a overlay on unsecured Access Points
other
(such as AirDefense, AirMagnet, AirTight, NewBury, Network Chemistry etc.)
Small independent areas (e.g., conference rooms)
Headquarters buildings
Warehouses
Remote offices
Roaming in public i.e. hot spots.
Home offices - remotely managed AP
Home offices - user supplied AP

27. Please indicate your level of satisfaction with providers from whom you have purchased wide area services for wireless and mobile remote access.
Term/name
Satisfaction
Excellent
Good
Fair
Poor
AT&T
BT
Level 3
Orange Business Services
Qwest
Sprint/Nextel
T-Mobile
Verizon
XO Communications
other

28. Managed remote access service aggregators. Do you use any of the following in addition to the carriers listed above to provide a roaming wired/wireless universal access client with consolidated billing?
Term/name
Investigating
Pilot or trial
Production
Retiring
n/a
Satisfaction
Not - - -Very
1 2 3 4 5 6 7
Fiberlink
iPass
Megapath
InfoNet
BT Global Services
Sprint Nextel
Verizon Business
New Edge Networks
Qwest
Orange Business Services
AT&T
other

29. Which of the following wireless e mail servers do you use for your organization? Please select all that apply and your level of satisfaction with them.
Server/vendor
Multiple responses allowed
Where installed?
Where used?
Satisfaction
Not - - - Very
1 2 3 4 5 6 7
Behind your firewall
External
Country specific
Global
BlackBerry Enterprise
Good Technologies
Nokia Intellisync
Microsoft
iAnywhere 
Syncrhonica
Lotus Notes/IBM
Other wireless e mail server, specify:

30. To what degree are the following mobile media and messaging technologies being considered or used?
Term/name
Investigating
Pilot or trial
Production
Retiring
Instant Messaging
SMS (text messaging)
MMS (mixed media format messaging)
Wireless Videocast
Wireless Video Conferencing
Wireless/ mobile camera
Mobile Email

31. To what degree are the following advanced user interfaces being used in your applications?
Term/name
Investigating
Pilot or trial
Production
Retiring
Voice recognition
Audio or touch feedback instead of visual
Haptics
Complex handwriting or stylus controls
Virtual reality interface
TXT command link to live database
Rich format mobile browser
Location based/location sensing applications
Other (please specify)

32. What are the greatest barriers to adopting wireless and mobile technology in your company (please rate on a scale of 1-7, 1 being lowest and 7 being highest).
 
1
2
3
4
5
6
7
Applications run too slowly
Backup and restore challenges, locally and over the air
Concern about employees goofing off
Concern over instability of platforms
Concern over proof of productivity gains
Concern over reliability
Cost (sticker shock)
Coverage issues with wireless WAN services
Coverage issues with wireless LAN services
Increased complexity concerns
IT acceptance
Lack of commercial off the shelf software
Lack of internal expertise
Manageability concerns
ROI uncertainty
Security concerns – loss of data and device
Security concerns – wireless and internet exploits
Toys vs. real tools mentality
Unstable vendors and or bleeding edge
User acceptance

33. Please rank which of the following security risks is perceived as the biggest threat for your organization?
Lost devices - information misused
Data moved to consumer-owned devices
Over-the-network theft
Access breach from internet
Office access breach via Wireless LAN
Contractors misusing data
Worms, etc. imported to LAN from external devices or networks
Other, specify:

34. Please indicate which companies you would like to see represented at this year's Gartner Wireless, Networking & Communications Summit? Check all that apply.
3com
Accenture
AT&T/Cingular
Alcatel/Lucent
Avaya
BT
Citrix
Computer Associates
Dell
Dexterra
Ericsson
Fujitsu
HP
IBM
Intel
Juniper
Lenovo
Microsoft
Motorola
NTT DoCoMo
Nokia
Netmotion Wireless
Nortel
OQO
Palm
Panasonic
Proxim Wireless
Qwest
RIM
SAP
Siemens
Solarwinds
Sprint
Symantec
Tangoe
T-Mobile
Trapeze Networks
Unisys
Verisign
Verizon Wireless
Zenprise
Apple
Google
Cisco
F5
Aruba Networks
Meru
Aspect Software
Mitel
HTC
XO Communications
Global Crossing
Reliance Globalcomm
Qualcomm
Antenna
Motion Computing
Honeywell
Brocade
Other:

35. Do you have an interest in sharing an end user case study at the event?
Yes
No
If so, describe briefly here:


36. Please indicate the top 3 challenges you will be facing in the next 6-12 months.

37. Optional Referral: Please provide the name and email address of colleagues who might want to learn more about the Gartner Wireless, Networking & Communications Summit 2010. You will receive a $5 amazon.com gift certificate for each referral.

Name: *
E-mail: *
Name:*
E-mail:*
Thank You!